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Win Back Lost Subscribers and
Boost Revenue

Our expert team delivers personalized, high-performance customer re-engagement
campaigns to bring your past subscribers back.

Why our Customer Re-engagement Campaigns can work for you!

We specialize in win-back campaigns for subscription-based businesses. Our experts use data-driven insights and custom call scripts to re-engage lost subscribers—turning cancellations into renewed revenue.

As opposed to other forms of marketing, the most practical and effective way to reach your past customers and win them back is still with a phone call which can convert 25% or more back into loyal customers

The EBR Advantage:

The Established Business Relationship (EBR) exemption lets you legally contact past subscribers for retention efforts—even if they haven’t opted in to new marketing—so long as there’s an existing relationship currently in place or within the prior 18 months. This exemption is key for reactivation efforts, as it enables you to legally reconnect with lapsed subscribers using personalized, human-driven calls that comply with all regulatory guidelines.

Our Features & Benefits

Personalized Campaigns

Tailored messaging for your product  that speaks directly to your customer’s needs.

Expert Call Agents

Trained specialists with decades of experience in retention and customer engagement.

Live Human Agents

All outbound calls are made by real people. TCPA laws mandate live interaction—no robocalls, no AI-only calls.

Data-Driven Insights

Robust analytics and real-time reporting to track campaign performance and ROI.

Performance-Based Pricing

Our fees are set according to the individual project, at a competitive hourly rate or pay-per-performance basis with no upfront cost.

Scalable Solutions

Whether you’re a startup or an established brand, our solutions scale to meet your needs.

Our Legacy, Your Future

Our parent company, Onshore Marketing Solutions, LLC, has pioneered retention campaigns for legacy industries—most notably serving newspapers weeklies, and magazines for over 35 years. Building on that trusted foundation, our new division, Centaur Marketing Solutions, is tailored specifically for today’s dynamic, subscription-based companies. Leveraging our proven expertise and innovative network-based approach, we run high-performance customer re-engagement campaigns designed to control the churn and drive revenue growth.

The Industries We Can Serve

  • Meal Kit & Specialty Food Subscriptions
  • Beauty & Grooming Subscription Boxes
  • Hobby & Collectibles Subscription Services
  • Fitness & Wellness Subscriptions
  • E-Learning & Skill Development
  • Pet Subscription Services
  • Streaming & Digital Media
  • SaaS & Productivity Tools

How It Works

Data & Analysis

We analyze your past subscriber data to identify churn trends and develop targeted segments.

Personalized Outreach

Our expert agents engage lapsed subscribers with custom scripts, special offers, and incentives tailored to their interests.

Real-Time Reporting

You receive detailed reports and analytics on campaign performance, conversions, and ROI.

Our Network Advantage: (Nationwide & Global Reach)

“In response to the challenges of COVID-19 several years ago, we’ve evolved from a traditional “brick and mortar” based call center into a dynamic, network-based platform. This model has given us the ability to find the best home-based call center agents available from anywhere!

This is why we can offer:

  • Quick ramp-up times: Rapidly scaling your campaign with highly qualified agents.
  • Superior performance: Our team includes college students, caregivers, and professionals who value the flexibility of remote work and are more focused on their job than agents contending with office environment distractions.
  • Lower campaign costs: A network-based approach means optimized resources and cost efficiencies, directly benefiting your bottom line.

Case Studies & Success Stories

Jeff Brinley (VP of Sales/Acquisitions)
MediaNews / Digital First Inc.

“I have found the sales production and service quality from Onshore Marketing Solutions to be ‘top drawer.’ Onshore Marketing Solutions has generated quality win-backs for Media News Group on a consistent basis, with the highest close rate and best conversion efficiency of all the contract organizations with which we deal.”

Stephen Mooney (Branch Manager)
GHS Federal Credit Union.

We hired Fred and Onshore to help reduce the number of accounts we lose to inactivity. GHS has had great success in reducing lost accounts because of Onshore and actually increased membership for the first time in 5 years. Fred has demonstrated an eagerness to improve our business and goes the extra mile to make sure we and our members are satisfied.”

    Technology

    • Maximum productivity is made possible with the help of our state-of-the-art cloud based dialing system which can effectively develop, execute, evaluate and manage high-volume call campaigns.
    • Our system is also fully PCI Certified and in compliance with all credit card intake and storage regulations.
    • All calls are recorded and stored for reporting and quality control purposes for as long as you desire. We also log all recordings of the sales and leads we generate on our FTP server for you to download and listen to at your convenience.

    Reporting

    Centaur Marketing Solutions utilizes a reporting system to keep our clients informed in an efficient and timely manner. Through our Client Portal, our servers allow our clients direct access to their campaigns; including script updates, reports and any other pertinent information.

    • Generated sales and leads are sent to clients on a daily basis using whichever method is specified by the client. All information is encrypted before transmission.
    • Reports can be designed according to a client’s needs with any desired dispositions and as often as requested. The parameters of the reports can be infinite depending upon the nature of the campaign and your needs.

    TCPA Compliance

    Why It Matters:

    The Telephone Consumer Protection Act (TCPA) mandates strict rules for outbound telemarketing and retention calls in the United States. One critical requirement is that a live human agent must be on the line during outbound calls. This regulation is designed to protect consumers from unwanted automated or “robocall” communications.

    What This Means for You:

    Live Interaction Required

    Every call made through our service is handled by a live, trained professional. This ensures that all conversations are personalized and compliant with federal TCPA laws. By maintaining a human element, we not only enhance customer engagement but also shield your business from potential legal repercussions and hefty fines.

    Enhanced Consumer Trust

    Consumers are more likely to engage positively when they know they’re speaking with a person rather than a machine. This personal touch reinforces trust and credibility, leading to better retention outcomes.

    Our Commitment:

    We take TCPA compliance seriously. Our processes are designed to meet or exceed all regulatory requirements, ensuring that every outbound call is not only effective in winning back subscribers but also fully compliant with all legal standards.

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